The Stewardess Training Course for the Superyacht industry

Duration: 5 days
Cost: R 6 500.00

Completion Certificate is issued

Below are the topics the course will cover:

CV’s
Passports and Visa’s
Compulsory Courses
In’s and Out’s of finding work
Yacht types, Charter vs. Private
Crew agencies
Duties of a stewardess
Uniforms
Crew structure
Living on Board
Crew duties
Laundry
Cigars
Cleaning
Guest service etiquette
Service types & Procedure including Silver Service
Wine service
Coffee service
Tea service
Table settings & preparation
Food restrictions
Bar
Flower arranging
Stowing & crossings

The STCW 95 Basic Course is always going to be the logical starting point. This is much the same for the exterior crew, but from there, the next step would be a Specialist Stewardess Training Course. Our aim is to change the overall mindset in the industry that the stewardesses are just housekeepers. The job deserves the same respect as any other department on board a vessel, AND, at the end of the day; it is the stewardesses that are responsible for the tip or keeping the owner happy. Therefore, they also need to realize their responsibility as a crew member, as well as their importance in the overall running of the yacht, and act professionally. When you have an Instructor with twelve years experience in the yachting industry, and started her first job in the Hospitality/Service industry in 1989, the sort of information one can expect, is unparalleled.

The Five Day Introduction Course prepares you with the skills needed to excel in the yachting environment as a stewardess. Together with essential safety training for working onboard, you will be fully equipped to climb on board and add value as a productive crew member – equipped to accept any Stewardess position anywhere in the world. If you already have experience within the Hospitality and Customer Service Industries, we aim to enhance and to adapt the specifically to shipboard life. The only way that we will change the mindset of the industry towards stewardesses, is to arrive there fully prepared, looking and acting professional and clued up as to what your position is on board and what is expected of you. As this type of course is not compulsory, a lot of girls enter the industry with a lack of knowledge as to what the job entails. These girls end up learning a lot the HARD way, and end up wishing they had done a Training Course when they started out. Or they simply drop out. So, to save yourself a lot of tears, embarrassment and frustration, it is essential to do this course if you are planning a successful career in the Superyacht Industry.

Benefits: Training includes a broad and comprehensive syllabus, delivered by the top hospitality and maritime specialist. It is held on board the multi-million Rand Princess Yachts in the V&A Waterfront, to provide as much practical experience as possible. The Course prepares you for a service career with numerous exciting opportunities, while living on luxurious superyachts and traveling to some of the most spectacular areas of the globe. The training enables the students to deliver the level of service to which most 5 star hotels aspire.

A stewardess job is popular with individuals transferring from other hospitality-related careers, as well as couples looking to work together in the industry. It also develops your ability, passion and professionalism to deliver a level of service above and beyond first class. The course consists of Theoretical and Practical sessions to create a complete learning experience.

A Breakdown of the Stewardess training course:

Getting into the Industry
• Getting into the industry, Passports and visas, travel arrangements, Dockwalking and daywork, Crew Agencies
• Where to go, when to go and where to stay
• Preparation of CVs

Stewardess Responsibilities
• Stewardess Daily Duties – with guests and no guests on board/General Stewardess Schedules
• Cabins and Cabin Service/Towel Folding/Toiletries and amenities

Guest Service
• Professional Etiquette in communication, personal hygiene, appearance and attitude/Professional Decorum and social skills
• Security, confidentiality and privacy issues
• International protocol and correct forms of address
• Valet Services
• Guest Care

Service Related Training
• Silver Service Techniques
• Order of Service/Methods of Service/Entertainment Planning
• Cuisine/General Cuisine Terms/Menu
• Table Setting/Theme Ideas
• Napkin folding techniques

Professionalism, Crew Behaviour and Living on a Superyacht
• Introduction to life at sea and the general role and behaviour of a stewardess
• Learn how to be a professional, well-presented stewardess

Laundry and Cleaning
• Laundry tips and practical laundry application/Ironing
• Advanced Cleaning methods/Care or exotic furnishings, finishes and fabrics

Preparing for Guest visits
• Preparing yacht for guest arrival

Practical Skills
• Wine Service/Wine Knowledge/Decanting/Service and Storage of Fine Wines
• Bar stocking and Cocktail service
• Yacht Terminology/Introduction to Essential Safety procedures/Line Handling and basic knots
• Flower ordering, Arranging and Care
• Practices of Storage and Stowing a Yacht
• Caviar and Cigar Service
• Fruit Basket Presentation and Care professional
• Cheese Presentation